> For the complete documentation index, see [llms.txt](https://metaversenw.gitbook.io/user-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metaversenw.gitbook.io/user-manual/connect-wallet/wallet-connection-troubleshooting.md).

# Wallet Connection Troubleshooting

If you are having troubling connecting your Polkadot.js wallet to our platform here are a couple of suggestions. Start by making sure that you are using the latest version of the Polkadot.js and Bit.Country application: 

### **1) Check that your Polkadot.js browser metadata is up-to-date.** 

If not, click to update metadata and then hard refresh the page with Shift+Ctrl +r on a PC or Shift+fn+r on a Mac. 

<https://polkadot.js.org/apps/?rpc=wss%3A%2F%2Fpioneer.api.onfinality.io%2Fpublic-ws#/settings/metadata><br>

<figure><img src="https://3287443642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUmYKzaqvyDZcUSLKTr99%2Fuploads%2Fa7nc5rtVxgctGcAvZPmq%2Fimage.png?alt=media&amp;token=9637e802-e2d3-4474-af85-2ebaf47a858c" alt=""><figcaption></figcaption></figure>

### **2) Check that you have authorised your Polkadot.js wallet to access pioneer.bit.country**&#x20;

i) Click on setting in your polkadot.js wallet extension.&#x20;

ii) Go to Manage Website Access and make sure that you have allowed access.

<figure><img src="https://3287443642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUmYKzaqvyDZcUSLKTr99%2Fuploads%2FJl1WZKk7DQcSS9SHH4DK%2Fimage.png?alt=media&amp;token=635b23e8-be12-4cd5-9d02-efdccf6cea88" alt=""><figcaption></figcaption></figure>

iii) Hard refresh the page with Shift + Ctrl +r on a PC or Shift + fn + r on a Mac.&#x20;

### **3) Clear you cache data and hard refresh.**&#x20;

i) Open your controls inspect menu by pushing Shift + Ctrl + i on a PC or Shift + fn + i on a Mac.&#x20;

ii) In the top menu go to Application.

iii) Go to the Storage section, under Session Storage and Local Storage, right click and click on Clear.&#x20;

iv) Do a hard refresh with Shift + Ctrl +r on a PC or Shift + fn + r on a Mac and then try to connect wallet again.

<figure><img src="https://3287443642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUmYKzaqvyDZcUSLKTr99%2Fuploads%2FFF9JKyTjH41gwdMpj4tk%2Fimage.png?alt=media&amp;token=2962f6d9-8366-4570-a411-9099194d0a8d" alt=""><figcaption></figcaption></figure>

### If your $NEER is not visible, please check:&#x20;

**1) Check that you have connected the correct wallet that contains your $NEER tokens.**

<figure><img src="https://3287443642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUmYKzaqvyDZcUSLKTr99%2Fuploads%2FoezL5IBP8WTw1lDlqDFp%2Fimage.png?alt=media&amp;token=1c0137d3-4b11-42e6-8167-912d7c2eeb9d" alt=""><figcaption></figcaption></figure>

**2) Verify if the Polkadot.js browser extension is set to allow use on any chain.**

<figure><img src="https://3287443642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUmYKzaqvyDZcUSLKTr99%2Fuploads%2FJkntsFqsDSEbb879qBB3%2Fimage.png?alt=media&amp;token=2a787aab-a5bc-4d61-a632-711d703a5462" alt=""><figcaption></figcaption></figure>